🚚 Shipping & Returns

Shipping Information

At The Terra Home, we currently ship within the United Kingdom only.

• Standard Shipping – £3.99 for orders under £100
• Free Shipping – for all orders over £100

Orders are processed Monday–Friday and typically dispatched within 2–3 working days. Delivery takes approximately 1–7 business days, depending on your location. You’ll receive a confirmation email with tracking details once your order is on its way.

Returns & Exchanges

We want you to love your eco-friendly homeware. If for any reason you’re not completely satisfied, we’re here to help.

• You may return items within 30 days of delivery for a refund or exchange.
• Items must be in their original condition (unused and in original packaging).
• To start a return, please contact us at [your email address] with your order number and reason for return.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• Refunds will be processed back to your original payment method within 5–7 business days once we receive the return.

✨ By shopping with us, you’re supporting sustainable, ethical living — thank you for choosing The Terra Home.